Instructions

Remote Assistance Host

1. Create an invitation from the host -- the computer you want to control remotely. Click “Start” and “Control Panel.” Type “Remote Settings” in the search bar and press “Enter.” Click “Allow Remote Access to Your Computer.” Ensure that there is a check in the box, and then click “Advanced.”
2.  Choose the length of time for the invitation to stay open, up to 30 days. Click “OK,” and then click “OK” again.
3. Click “Start” and type “Remote Assistance,” and then press “Enter.”
4. Click “Invite Someone You Trust to Help You.” Save the invitation as a file and attach it to an email if you use a Web-based client, or use Outlook to automatically attach it.
5. Email the invitation to an account that you can access from your remote location. The attachment automates the connection process; if you don’t receive the email, you can't control the host computer.
6. Change your host computer's hibernation and sleep settings, if applicable, via the Control Panel, in Hardware and Sound, under Power Options. If the host computer is hibernating or sleeping when the Remote Assistance request comes from the remote computer, you won’t be able to connect.

Remote Assistance Connection

7. Launch your email program or website on the remote computer. Open the email you sent to yourself and the attachment with the invitation. Windows then will automatically launch its Remote Desktop Connection software.
8. Connect to the host computer and perform your desired tasks. Enter your administrator password to allow changes to your system and to gain access through your computer’s firewall, if needed. 
9. Close the connection only when you've completed all desired tasks, as you won’t be able to reconnect without a new invitation from the host computer. Reconnect using the same process if you accidentally lose the connection on your end; if the connection is lost on the host end, you can't re-establish it.

Tips & Warnings

• Before you create a Remote Assistance invitation, you have the option to instead choose "Easy Connect," which allows you to bypass the email/attachment step and generate a unique password for remote access.